RETURNS & AUTHENTICITY GUARANTEE
Your satisfaction and peace of mind are paramount. Discover our transparent 14-day return and exchange policy.
14-Day Return Window
Eligible for full refund or exchange within 14 calendar days of delivery for unopened items in original cellophane.
Fast 48h Refunds
Refunds are processed back to your original payment method within 48 hours of returned inspection.
Concierge Support
Our Madrid customer team coordinates your return courier pickup seamlessly.
How to Initiate a Return
- Contact Concierge: Email info@billionscents.es with your Order ID and item details.
- Receive Return Label: We will provide a pre-paid return shipping label or schedule a courier pickup from your address.
- Pack Securely: Ensure the fragrance is placed inside its original shipping box with protective padding.
- Inspection & Refund: Once received at our Madrid hub, we will inspect the factory seal and issue your full refund immediately.
Conditions for Return
For health and safety reasons mandated by European cosmetic regulations, perfume bottles that have been opened, unsealed, or sprayed cannot be accepted for refund unless verified as defective or damaged in transit.